Cancellation policy

Last revised: June 9, 2026

You are covered

If something outside your control prevents you from making your trip — a canceled flight, a medical emergency, an accident — WeCar is on your side. Reach out and we will review it with you. This policy exists so you can book with peace of mind.

For Guests — Free Cancellation

You can cancel for a full refund in either of these cases:

Within 24 hours of booking, as long as the trip starts more than 24 hours away.

More than 24 hours before the trip start.

Last-minute cancellations

Less than 24 hours before the trip start: refunds are not normally available. However, if something outside your control is preventing you from going, reach out — see "Extenuating circumstances" below.

Extenuating circumstances — full refund

If you cannot make your trip because of something genuinely beyond your control — a significant flight cancellation or delay, a medical emergency, an accident, or another verifiable force-majeure event — contact us immediately from your trip screen in the app.

Our team reviews the case with the documentation you provide (airline screenshot, medical note, or equivalent). If the circumstance is confirmed, we issue a full refund. WeCar absorbs the cost — you did nothing wrong.

This is not an automatic self-cancel — it requires a human review. That is how we protect you for real, without opening a door to abuse that would hurt hosts.

No-show policy

If a guest does not show up and has not notified WeCar before the scheduled trip start, it is considered a no-show. No refund is issued.

If you notify WeCar before the trip start time — for example because of a flight delay — the no-show rule does not apply while your case is active with our team.

If your flight arrives late or is canceled

Let your host and WeCar know through the app as early as possible, and before your trip start time. That prior notice is what preserves your right to a refund — without it, the no-show policy applies.

If the host can accommodate a new start time, we handle the modification. If the trip cannot happen, our team evaluates your situation under the extenuating circumstances policy.

For Hosts — Host-initiated cancellations

When a host cancels a confirmed trip, the host forfeits their payout and the guest receives a full refund.

Additionally, when a cancellation happens close to the trip start (within 24 hours), our team proactively contacts the guest to offer replacement options at the same or nearest available price. We do our best to make sure the guest is not left without a car.

Repeated cancellations

Hosts who frequently cancel reservations may have their listings suspended or be removed from the WeCar platform.

Host no-shows

If a host does not show up within 30 minutes of the scheduled start time, it is considered a host no-show. The host forfeits their payout and the guest receives a full refund. Our team also reaches out to help the guest find an alternative.

Refund processing

Refunds are processed within 5–7 business days after the cancellation is confirmed and are issued to the original payment method.

Contact us

For questions about cancellations or to start a review for extenuating circumstances, email us at [email protected] or contact us directly from your trip in the app.